Effective Date: 04/12/2024
At Custom 3D Print Service, we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy outlined below.
1. General Return Policy
- Eligibility: Returns are accepted within 14 days of delivery only if the product has production defects or has been damaged during shipping.
- Non-Returnable Items: Personalized or custom-made products cannot be returned unless they are defective or damaged upon arrival.
2. Return Process
- Inspection: Upon receiving your return request, we will inspect the product to verify the defect or damage.
- Approval: If the product is found to be defective or damaged, we will approve the return and provide instructions for returning the item.
- Condition: The product must be returned in its original packaging, including all accessories and documentation.
3. Refunds
- Processing Time: Once the returned item is received and inspected, we will process your refund within 7 business days.
- Method: Refunds will be issued to the original payment method used during the purchase.
- Shipping Costs: If the return is due to a defect or damage, we will cover the return shipping costs. For all other returns, shipping costs are non-refundable.
4. Exceptions
- Non-Defective Products: Products without defects or damage are not eligible for return.
- Personalized Items: Custom-made or personalized products cannot be returned unless they are defective or damaged upon arrival.
5. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at info@custom3dprint.co.uk. We are here to help and ensure your satisfaction with our services.
Please note that this policy is subject to change without prior notice. We encourage you to review it periodically for any updates.